Information We Collect
Depending on how you interact with our website and services, we may collect the following information.
Personal and Contact Information
- Full name
- Email address
- Phone number
- Billing and delivery address
Order Information
- Products purchased
- Order number and order details
- Delivery instructions
- Shipping and transaction references
- Communication relating to your purchase
Payment Information
We may receive payment confirmations, transaction references, and payment status information relating to your order.
For online payments, payment details may be processed by the relevant payment service provider. For bank transfers, we may receive the information necessary to identify and verify your payment.
Wholesale Inquiry Information
For wholesale and international bulk orders, we may collect your business name, contact details, destination country, requested products, and other information needed to prepare quotations and arrange shipments.
Technical Information
When you visit our website, technical information may be collected, depending on the features enabled. This may include your IP address, browser type, device information, and website usage data.
How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders.
- Arrange payments, deliveries, and shipments.
- Send order confirmations and important updates.
- Respond to customer inquiries through WhatsApp or other contact channels.
- Prepare wholesale quotations and coordinate bulk orders.
- Verify transactions and help prevent fraudulent activity.
- Improve our website and customer experience.
- Maintain business and transaction records.
- Meet applicable legal and regulatory obligations.
Guest Checkout
Our website allows customers to place orders without creating an account.
When using guest checkout, you may need to provide information such as your name, contact details, delivery address, and payment-related information to complete your purchase.
We use this information to process your order, arrange delivery, provide customer support, and maintain the records necessary for our business.
You do not need to create an account simply to place a retail order through guest checkout.
Payments and Bank Transfers
We may offer online payments and bank transfers, depending on the available payment options.
Online payments: Payments may be processed through third-party payment providers. These providers handle payment information according to their own security practices and privacy policies.
Bank transfers: If you pay by bank transfer, we may process the relevant transaction details and payment confirmation to verify your payment and fulfill your order.
We do not intend to store complete payment card details on our own systems when those details are handled by an external payment provider.
Customers should avoid sending passwords, PINs, or complete payment card details through WhatsApp or other messaging channels.
WhatsApp and Customer Communications
You may contact Dubai Scentify through WhatsApp to ask questions about products, request assistance, discuss payments, or inquire about wholesale orders.
Information you provide may be used to respond to your inquiry, verify order details, prepare quotations, and coordinate purchases or shipments.
Communications through WhatsApp are also subject to WhatsApp’s applicable terms and privacy practices.
Please share only the personal information necessary to handle your request.
Sharing Your Information
We do not sell your personal information.
We may share relevant information with third parties when reasonably necessary to operate our business, including:
- Website hosting and technology providers, to operate and maintain our website.
- Payment providers and financial institutions, to process payments and verify transactions.
- Courier and cargo companies, to arrange deliveries and shipments.
- Business service providers, to support order processing and customer service.
- Professional advisers, where necessary for legitimate business purposes.
- Government authorities or regulators, when required by applicable law.
Website Hosting and Third-Party Technology
Our website is built using Lovable. Depending on how the website is configured, it may rely on additional hosting, database, analytics, payment, or other technology providers.
These providers may process certain technical or personal information to deliver their services.
The specific providers involved depend on the website’s actual configuration. We will update this policy if necessary to reflect material changes in the services we use.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential functionality, improve performance, understand website traffic, or remember user preferences.
The technologies used depend on the features and third-party services enabled on our website.
You may be able to manage cookies through your browser settings or available website controls. Disabling certain cookies may affect some website features.
Where required by law, we will obtain consent before using cookies or similar technologies that require it.
International Transfers
Although Dubai Scentify is based in Dubai, we may receive wholesale inquiries from customers in other countries and use service providers that process information internationally.
Where personal information is transferred across borders, we will take the measures required by applicable data protection law.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online platform or electronic transmission method can be guaranteed to be completely secure.
We encourage customers to protect their personal information and use secure payment methods.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and complying with legal requirements.
Retention periods depend on the type of information and the applicable legal obligations.
Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information where legally permitted.
- Object to or request restrictions on certain processing activities.
- Withdraw consent where processing is based on consent.
- Raise concerns about how your personal information is handled.
Children’s Privacy
Some information may need to be retained to meet legal obligations or resolve disputes. To exercise an applicable privacy right, please contact us through the official contact details provided on our website.
Our website is intended for customers who can legally make purchases under applicable law.
We do not knowingly collect children’s personal information in circumstances where doing so would violate applicable law. If we become aware that personal information has been collected unlawfully, we will take appropriate steps to address the matter.
Third-Party Websites
Our website may contain links to third-party services, including WhatsApp, payment providers, and delivery services.
We do not control the privacy practices of independent third-party websites. We encourage customers to review the relevant privacy policies before using those services.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business, website functionality, service providers, or applicable legal requirements.
The updated version will be published on this page with a revised date. We encourage customers to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us through the official contact channels listed on our website.
Dubai Scentify UAE-PH · Dubai, United Arab Emirates · Contact: WhatsApp or the contact details provided on our website.
