About Dubai Scentify
Dubai Scentify UAE-PH is a Dubai-based perfume business specializing in Middle Eastern fragrances.
Our website provides customers with access to our available perfume selections and information about our retail and wholesale offerings.
For questions about our products, orders, or services, customers may contact us through the official communication channels listed on our website.
Website Use
By using our website, you agree to:
- Provide accurate and complete information when placing an order.
- Use the website only for lawful purposes.
- Avoid activities that could interfere with the website’s security or operation.
- Not misuse our website or attempt to access restricted systems without authorization.
Products and Availability
We reserve the right to take appropriate action against misuse of our website, subject to applicable law.
We aim to display accurate product descriptions, images, prices, and other relevant information.
However, product packaging, colours, and other visual details may vary slightly from the images displayed on the website.
All products are subject to availability. We reserve the right to update product listings, discontinue products, or correct errors in product information or pricing.
If an issue affects an order you have placed, we will contact you to discuss an appropriate resolution.
Product Authenticity
Dubai Scentify focuses on offering authentic Middle Eastern perfumes sourced from suppliers we trust.
Product descriptions and fragrance notes are provided to help customers make informed purchasing decisions. Individual scent preferences and experiences may vary.
Customers are encouraged to review product information and contact us if they need clarification before placing an order.
Orders and Guest Checkout
Customers can place retail orders for the UAE and the Philippines directly through our website without creating an account.
Customers may also contact us through WhatsApp for product inquiries or assistance before purchasing.
When placing an order, you are responsible for ensuring that your contact details, delivery address, and order information are accurate.
Submitting an order constitutes a purchase request. Orders are subject to product availability, payment verification, and confirmation by Dubai Scentify.
If we cannot fulfill an order, we will inform you and arrange an appropriate resolution, including a refund where applicable.
Prices and Payments
All prices and applicable charges will be displayed or communicated before an order is finalized.
We may offer different payment methods, including online payments and bank transfers.
For website purchases, customers should follow the payment instructions provided during checkout.
For wholesale orders, payment arrangements will be confirmed directly with our team.
We reserve the right to correct genuine pricing errors. If a pricing error affects an order, we will contact the customer before proceeding with any necessary changes.
Nothing in this section permits us to disregard an order or payment obligation that is binding under applicable law.
UAE Retail Orders and Shipping
We accept retail orders for both the United Arab Emirates and the Philippines. If an issue affects your order or delivery arrangements, our team will contact you to discuss a resolution.
The owner-published UAE delivery fees are listed below. The applicable shipping fee is shown at checkout or agreed with our team.
- UAE main areas: AED 18.
- Western Region: AED 25.
International Wholesale Orders
Estimated delivery for UAE main areas is generally 1–2 days, while Western Region deliveries are scheduled once a week according to the courier’s delivery schedule.
These timeframes are estimates and may vary depending on location, product availability, courier operations, and other relevant circumstances.
Additional shipping information is available in our Shipping & Delivery Policy.
We welcome inquiries from international businesses interested in purchasing Middle Eastern perfumes in bulk.
Our minimum wholesale order is 30 kg in total shipment weight, including packaging.
Customers may request a mix of perfume varieties, subject to availability and applicable order requirements.
International wholesale orders must be discussed and arranged directly with our team through WhatsApp or our official contact channels.
International shipping costs, payment arrangements, estimated delivery times, and other relevant conditions will be communicated before the order is finalized.
Retail orders are available for the UAE and the Philippines. For other destinations, please contact us to discuss international wholesale arrangements.
Cancellations, Returns and Refunds
Order cancellations, returns, replacements, and refunds are handled according to our Returns & Refunds Policy and applicable consumer protection requirements.
Customers should review that policy before purchasing.
If an order arrives damaged, defective, incorrect, or incomplete, please contact us promptly with the order details and supporting evidence.
Our policies do not exclude or restrict any rights that cannot legally be excluded or restricted.
Unboxing Videos and Product Claims
We encourage customers to record a continuous video while opening their parcels to help document the condition and contents of their orders.
An unboxing video may assist us in reviewing claims involving damaged, incorrect, or missing products.
Customers should refer to our Returns & Refunds Policy for the procedure for submitting claims.
The absence of a video does not automatically override any rights available to a customer under applicable law.
Intellectual Property
Unless otherwise stated, the content on our website, including our business branding, original text, graphics, and website design elements, is owned by Dubai Scentify or used with appropriate permission.
You may not reproduce, distribute, modify, or commercially use our original website content without prior authorization, except where permitted by law.
Third-party trademarks, brand names, and product images remain the property of their respective owners.
Third-Party Services
Our website may use or link to third-party services, including payment providers, delivery companies, and WhatsApp.
These services may operate under their own terms and privacy policies.
We are not responsible for independent third-party services beyond the responsibilities imposed on us by applicable law.
Limitation of Liability
We aim to provide reliable products and services and accurate information on our website.
To the extent permitted by applicable law, Dubai Scentify shall not be responsible for losses arising from circumstances beyond our reasonable control, such as courier disruptions or third-party service outages.
Nothing in these Terms & Conditions excludes liability that cannot legally be excluded, including applicable statutory consumer rights.
Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
We encourage customers to review the Privacy Policy before placing an order.
Changes to These Terms
We may update these Terms & Conditions to reflect changes to our business, website, services, or applicable legal requirements.
The updated version will be published on this page with a revised date.
Changes will not remove rights or obligations that have already arisen under applicable law.
Governing Law
These Terms & Conditions are intended to operate in accordance with the applicable laws of the United Arab Emirates.
Any disputes will be handled by the competent authorities or courts as determined by applicable law.
Contact Us
If you have questions about these Terms & Conditions, your order, or our services, please contact us through the official communication channels listed on our website.
Dubai Scentify UAE-PH · Dubai, United Arab Emirates · Where Every Scent Tells a Story.
