UAE & Philippines Retail Orders
We accept retail orders for both the United Arab Emirates and the Philippines. If an issue affects your order or delivery arrangements, our team will contact you to discuss a resolution.
You can place your order directly through our website or contact us through WhatsApp if you need assistance before ordering.
Once your order has been confirmed and payment has been verified, we will prepare it for dispatch.
Delivery Timeframes
UAE Main Areas — estimated delivery: 1–2 days, depending on courier availability and your location.
Western Region — deliveries are arranged once a week according to the courier’s scheduled delivery service. Delivery timing depends on the courier’s schedule and the destination.
Please ensure your delivery address and contact details are correct when placing your order.
UAE Retail Shipping Fees
The owner-published UAE delivery fees are listed below. The applicable shipping fee is shown at checkout or agreed with our team. For Philippines delivery fees and arrangements, please refer to checkout or contact us.
- UAE Main Areas — AED 18
- Western Region — AED 25
International Wholesale Orders
Shipping fees are charged per order unless otherwise specified at checkout or agreed with our team.
If you are unsure which delivery category applies to your location, please contact us through WhatsApp before placing your order.
Dubai Scentify welcomes inquiries from international retailers, resellers, and entrepreneurs interested in purchasing Middle Eastern perfumes in bulk.
Our minimum wholesale order is 30 kg in total shipment weight, including packaging. Mixed perfume varieties may be requested, subject to product availability.
International wholesale orders must be arranged directly with our team through WhatsApp or our official contact channels.
When making an inquiry, please provide:
- Your destination country.
- Your business name, if applicable.
- Your preferred perfume brands or varieties.
- Your estimated order requirements.
International Wholesale Shipping Fees
We will provide information about product availability, wholesale pricing, shipping options, and estimated delivery times.
Please note: Retail orders are available for the UAE and the Philippines. For other destinations, please contact us to discuss international wholesale arrangements.
International shipping costs depend on:
- Destination country.
- Total shipment weight, including packaging.
- Shipping method and cargo provider.
- Applicable handling and documentation charges.
Order Processing
Shipping fees will be quoted separately and confirmed with the customer before shipment arrangements are finalized.
Customs duties, import taxes, and other destination-related charges will depend on the applicable regulations and agreed shipping terms.
Orders are processed after payment has been received and verified.
Processing times may vary depending on product availability, order volume, and preparation requirements.
For international wholesale orders, processing and dispatch arrangements will be confirmed individually based on the order, payment terms, and shipping method.
Tracking and Delivery Updates
Where tracking is available, we will share the tracking details provided by the relevant courier or cargo provider.
Customers should ensure that someone is available to receive the delivery when required.
For delivery concerns or shipment updates, please contact us with your order or shipment reference.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery addresses and contact details.
Incorrect or incomplete information may result in delays, additional charges, or unsuccessful delivery attempts.
If you need to change your delivery information, please contact us as soon as possible. Changes may not be possible after the order has been dispatched.
Customs and Import Regulations
International wholesale shipments may be subject to customs clearance, import restrictions, duties, taxes, and other regulatory requirements.
Customers should confirm the applicable import requirements for their destination before placing an order.
Perfumes may also be subject to specific transportation and handling requirements, depending on the shipping method and destination. All international shipments are subject to carrier acceptance and applicable regulations.
Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occur due to:
- Courier or cargo service disruptions.
- Western Region scheduled delivery arrangements.
- Customs inspections or clearance.
- Weather conditions or public holidays.
- Incorrect delivery information.
- Transportation or regulatory restrictions.
Damaged, Incorrect, or Missing Orders
We will do our best to assist customers and provide updates when information becomes available.
Please check your order upon delivery.
If you receive a damaged, incomplete, or incorrect order, contact us as soon as possible with your order details and supporting photographs.
We will review the issue and assist in accordance with our Returns & Refunds Policy and applicable consumer protection requirements.
Changes to This Policy
Dubai Scentify UAE-PH may update this policy to reflect changes in delivery arrangements, shipping fees, or business operations.
Any revised version will be published on this page with an updated date.
Contact Us
For questions about delivery fees, delivery schedules, or international wholesale shipments, please contact us through WhatsApp or the official contact details listed on our website.
Dubai Scentify UAE-PH · Dubai, United Arab Emirates · Where Every Scent Tells a Story.
